Frequently Asked Questions
We're always adding to this page as new questions come up. If you don't see the answer you're looking for, we'd love to help! Visit our Contact page, and we'll get back to you as soon as possible.
My candle is tunneling. What should I do?
Tunneling can happen during the first few burns if the candle doesn't burn long enough to create a full melt pool.
If your flame becomes weak because there is too much melted wax, extinguish the candle and allow it to cool slightly. Carefully use a paper towel to absorb a small amount of the liquid wax, then relight the candle.
To help prevent tunneling, allow the wax to melt completely to the edge of the container during the first few burns.
What makes your coconut soy wax blend special?
We use a premium coconut soy wax blend because it provides a cleaner burn and stronger fragrance throw than many 100% soy wax candles.
Our wax is:
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Renewable and biodegradable
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Vegan and cruelty-free
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Phthalate-free
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Made in the USA
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Clean burning
A small amount of highly refined, food-grade paraffin is included to improve fragrance performance and create a better hot throw. Studies have shown that highly refined paraffin burns as cleanly as soy and other natural waxes when used properly.
How do I reuse my candle jar?
Our jars are made to be reused.
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Allow the candle to cool completely.
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Place the jar in the freezer for several hours.
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Remove the remaining wax using a spoon (avoid sharp objects).
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Wipe away any leftover wax with rubbing alcohol.
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Wash with warm, soapy water.
Your jar is now ready to be reused for storage, décor, or your next project.
What size candle should I choose?
Generally, the larger the candle, the better it will fragrance larger spaces. Smaller candles are perfect for bedrooms, bathrooms, offices, and other cozy rooms.
Some fragrances naturally have a stronger scent throw than others, which is why certain fragrances are only offered in larger sizes.
Why do my wax melts have a frosted appearance?
Frosting is a natural characteristic of soy and other plant-based waxes.
Although it may slightly change the appearance, it does not affect the fragrance, quality, or performance of your wax melts.
Why has my candle wax changed color?
Some fragrance oils—especially those containing vanilla (vanillin)—naturally darken over time.
This is completely normal and simply means we don't use unnecessary additives to prevent discoloration. It won't affect how your candle burns or smells.
Why does the inside of my candle tin look darker?
Certain fragrance oils can react with the protective coating inside metal tins, causing slight discoloration.
This is normal and does not affect the safety, fragrance, or performance of your candle.
Why is there wax left on the sides of my candle jar?
A small amount of wax left on the sides of the container is completely normal.
Our candles are designed with safety as the top priority. Using a larger wick to eliminate every bit of leftover wax could cause the container to become too hot during burning.
How long should I burn my candle?
For the best performance, burn your candle for 2–4 hours at a time. During the first burn, allow the wax to melt completely to the edge of the container to help prevent tunneling.
For safety, do not burn a candle for more than four hours at a time.
Why should I trim the wick?
Trim the wick to ¼ inch before each burn.
Doing so helps:
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Create a cleaner burn
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Reduce soot and smoke
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Prevent an oversized flame
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Extend the life of your candle
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Improve overall performance
If the flame becomes too large or begins flickering excessively, extinguish the candle, allow it to cool, trim the wick, and relight.
How should I store my wax melts?
Store wax melts in a cool, dry place away from direct sunlight and heat.
Keeping them in their original packaging helps preserve their fragrance and keeps dust and debris away. When stored properly, they'll maintain their best scent for a year or more.
Are your fragrance oils phthalate-free and IFRA compliant?
Yes! We use premium fragrance oils that are:
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Phthalate-free
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IFRA (International Fragrance Association) compliant
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Manufactured to meet European fragrance safety standards
Our fragrance oils are carefully selected to provide a strong, long-lasting scent while meeting high industry safety standards.
Do you offer local pickup or delivery?
Depending on your location, local pickup or delivery may be available in the Phoenix area.
Please contact us before placing your order to confirm availability.
Do you ship during hot weather?
Arizona summers can be extremely hot, and candles and wax melts don't always travel well in triple-digit temperatures.
During periods of extreme heat, we may temporarily limit shipping or only ship small orders to help prevent melting during transit. Whenever possible, we recommend choosing local delivery or local pickup if you're in the Phoenix area.
If weather conditions require us to delay shipping, we'll contact you as soon as possible. Our priority is making sure your order arrives in the best condition possible.
Are your products pet-friendly?
Our candles and wax melts are designed to safely fragrance your home when used as directed. However, every pet is different, and some animals may be more sensitive to fragrances than others.
We recommend using candles and wax warmers in well-ventilated areas and keeping all products out of reach of children and pets.
Do you test your candles?
Absolutely.
Every fragrance is thoroughly tested for burn quality, fragrance throw, wick performance, and safety before it's added to our collection.
We hand-pour every candle in small batches using premium waxes, quality ingredients, and carefully tested formulations because we believe in offering products we'd proudly use in our own home.
What is your return policy?
We want you to love your purchase.
If something isn't right with your order, please contact us within 14 days of delivery. While we generally don't require returns due to shipping costs, we'll gladly work with you to replace or refund damaged or defective products whenever appropriate.
Do you create custom gifts or favors?
Yes! We love creating custom orders for weddings, bridal showers, baby showers, corporate events, client gifts, and other special occasions.
Please contact us as early as possible so we can discuss your ideas and production timeline.
Are all of your products handmade?
Yes. Every candle and wax melt is hand-poured in small batches with care.
Occasionally, we offer specialty products made by carefully selected partners who share our commitment to quality craftsmanship, responsible sourcing, and premium ingredients.